Leadership in banking – navigation system for transformation and change
Customer Magazin NEWS 03/2025
Leadership is more than just managing tasks and resources. It is an active creative process that provides guidance, builds trust and conveys meaning. Good leadership navigates uncertainty, inspires change and creates space for development. It combines strategic thinking with empathy, clarity with flexibility, and goal orientation with humanity.
- Leadership as a key resource
- Four dimensions of effective leadership - the foundation for transformation
- Artificial intelligence - driver and touchstone for leadership
- Acceptance as a success factor
- Leadership MeetUps - stage and workshop at the same time
- Outlook: The manager of the future
- Conclusion
The German banking landscape is facing fundamental change. What was long considered stable and predictable is now being shaken by a number of profound developments: digitalisation is advancing rapidly, new regulatory requirements are challenging established processes, the shortage of skilled workers is worsening, customer needs are changing dynamically, and geopolitical uncertainties are increasingly affecting strategic decisions. Added to this is the exponential development of artificial intelligence, which is revolutionising not only technical processes, but also the way we work, manage and make decisions.
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