Banking meets Generation Z – Executive board management for a new generation of customers

How much action do banks need to take? And what course should executive boards set now? We address precisely these questions in part 2 of our online series ‘Banking.Leadership.Future’ – directly from the perspective of the executive board.

Generation Z is much more than just a new customer group – it is the blueprint for the banking of the future. In this webinar, we will show you how to not only understand this generation, but also how to use it as a driver for your digital and cultural transformation.

Future Banking

Strategy

Your speakers

Stefan Baumann

Dr. Philippe Krahnhof

Generation Z marks a turning point in banking. As the first ‘digital natives’, they demand digital excellence as a basic requirement: in an ‘instant world’, banking must be available at all times, seamlessly and across all channels. But does this technological demand mean that traditional values such as regional proximity, trust and security are losing importance?

At the same time, Generation Z is the key to meeting the challenges of demographic change. As potential employees, they are not looking for traditional administration, but entrepreneurial creativity. Their central question is: ‘What impact does my work have?’ This presents credit institutions with an existential task: How must corporate culture and working models be transformed in order to remain an attractive employer for this young, meaning-seeking generation?

Together with you, we will discuss at board level how your institution can align itself today with the customers and employees of the future. We will highlight practical immediate measures for everyday operations and analyse how Generation Z significantly influences your institution’s long-term strategy.

Your added value:

We will present concrete solutions and best practices that help banks actively shape change and prepare for upcoming challenges.

This event is part of our online series ‘Banking.Leadership.Future. ’, in which we specifically prepare bank executives for the challenges ahead, identify solutions and actively support them.

Interested in more?

In their blog post ‘Skills shortage in banking: strategies for the executive board level’, our experts analyse this current topic in detail:

to Blogpost

This event is aimed at board members of regional banks who are concerned with the issue of skills shortages and the bank of the future.

Stefan Baumann

is Executive Partner in Management Consulting at msg for banking. He has more than 20 years of experience in the banking industry, both in management positions at a major international bank and in renowned management consultancies. His focus is on providing strategic support to banks in matters of business development and optimisation.

Dr. Philippe Krahnhof

has many years of professional experience and helps shape the future viability of banks in the Strategy & Business Transformation division at msg for banking. In addition to strategic orientation, his focus is on change management. He is also a freelance lecturer at the FOM Hochschule für Oekonomie & Management.

Diese Veranstaltung findet online statt. Sie können also ganz bequem von ihrem Rechner aus teilnehmen. Für unsere Online-Veranstaltungen nutzen wir das Videokonferenz-Tool MS Teams. Mehr Informationen zur Technik finden Sie in unseren FAQs.

Do you need help?

Isabel Menrath

Events & Trainings

events-banking@msg.group +49 721 6674 1880

Registration

Price

free

Date

05.03.2026

Time

4:00 pm

Duration

1 hour

Registration deadline

05.03.2026

Seminar

Online

Good to know

If you have any questions about our event programme, please do not hesitate to contact us. Simply give us a call or send us an e-mail. We look forward to exchanging ideas with you. Isabel Menrath events-banking@msg.group +49 (0) 172 947 47 33

Are you already a registered user on Banking.Vision? Then all you have to do is log in and click on the registration button on the page of your chosen event. A registration form will open with your personal details already pre-filled. All you then have to do is enter your invoice details and click on ‘Send’. That's it. You are not yet registered as a user on Banking.Vision? Then please register. We only need a little information from you.

When registering on Banking.Vision , we use ‘magic link’ technology. This means that you fill in the registration form (we only need a few details from you) and then receive a registration link from us. By clicking on it, you confirm that you wish to register. After your confirmation, you will receive a login link and that's it. This means you don't have to remember (another) password, which could be hacked under certain circumstances. The ‘Magic Link’ also ensures a secure and uncomplicated login thanks to multi-factor authentication, for which you only need to enter the e-mail address you used to register.

Yes, once you have made a binding registration for the event, you will receive a booking confirmation. In the run-up to the event, you will receive a further e-mail with important information for your event, such as the venue and programme (face-to-face event) or access data (online event).

Our online events usually take place with Microsoft Teams. You will receive an access link with a telephone dial-in option; it is not necessary to install the Microsoft Teams application.We would be pleased if you switch on your camera. Please check the following Microsoft Teams system requirements in good time before the start of the event and observe the following recommendations: Use a desktop PC or a notebook/laptop to participate in your online event.

Operating system Windows 7 or a more recent version Mac OS X version 10.8 or higher
Browser Google Chrome (preferred) Also suitable: Microsoft Internet Explorer 11 or higher, Microsoft Edge, Apple Safari
Internet access Ideally, access via DSL/cable with at least 256Kbit/s. Bandwidth.

Please use a headset with an integrated microphone. If participating on a notebook/laptop, we recommend using the integrated camera; if participating on a desktop PC, an external webcam is recommended. Would you like to be absolutely sure and test MS Teams in advance? No problem, simply contact events-banking@msg.group.

We reserve the right to cancel the event due to insufficient demand or number of participants. Cancellations at short notice are also possible for other important reasons for which we are not responsible, such as sudden illness of the speaker or force majeure. Participation fees already paid by you will of course be refunded. You will be informed immediately in the event of cancellation. Further liability and compensation claims arising from the cancellation or change to the event that do not relate to injury to life, limb or health are excluded, unless there is intent or gross negligence on our part. Please note that this also applies to hotel rooms and flight or train tickets booked by you.

The detailed cancellation conditions can be found in § 3 Cancellation of our event conditions.