Operational resilience, regulatory resilience and digital competitiveness in the financial services sector
NEWS 01/2026How Chief Operating Officers can ensure future viability and strategically prioritise investments
Operational resilience describes an institution’s ability to maintain business continuity and service quality even under stressful conditions. Regulatory resilience, on the other hand, encompasses consistent compliance with existing and future regulatory requirements. These two dimensions are interlinked: an institution that is not regulatory compliant cannot be operationally resilient – and vice versa.
- Chief Operating Officer (COO) faces new priorities
- Why operational and regulatory resilience are essential in banking
- Demographics and legacy systems are driving change
- Consolidated baseline analysis and needs assessment: the COO’s strategic perspective
- Developing a target vision and deriving a portfolio of measures
- Conclusion: Forward-looking management makes financial service providers resilient
- Sources and further reading
The pressure on financial institutions is mounting: volatile capital markets and geopolitical risks, rapidly changing customer demands, technological leaps and a steadily increasing regulatory burden. Many institutions are facing a situation where existing investment plans are no longer sufficient.
Chief Operating Officer (COO) faces new priorities
This is also the case for the Chief Operating Officer (COO) of a medium-sized bank, who, following an in-depth review of the strategic objectives, concludes that the planned investments must be realigned – not only to optimise costs, but above all to ensure operational resilience, regulatory compliance and digital competitiveness.
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