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Operational resilience, regulatory resilience and digital competitiveness in the financial services sector

NEWS 01/2026How Chief Operating Officers can ensure future viability and strategically prioritise investments

Operational resilience describes an institution’s ability to maintain business continuity and service quality even under stressful conditions. Regulatory resilience, on the other hand, encompasses consistent compliance with existing and future regulatory requirements. These two dimensions are interlinked: an institution that is not regulatory compliant cannot be operationally resilient – and vice versa.
Stefan BaumannStefan Baumann
is Executive Partner in Management Consulting at msg for banking. He has more than 20 years of experience in the banking industry, both in management positions at a major international bank and in renowned management consultancies. His focus is on providing strategic support to banks in matters of business development and optimisation.
Joerg KonradJoerg Konrad
is a director at the Center of Excellence and advises clients on strategic, regulatory, and digitalization projects. He also promotes the use of AI in client solutions. Before joining msg for banking, the economist worked in various roles in risk management, digitalization, and business development at well-known major banks. Most recently, he built up the German business of Silicon Valley Bank Germany Branch as Deputy Head of Credit, Risk & Compliance.
08/04/26
396 views
3 minutes reading time
Artificial Intelligence, Bank Controlling
Operational resilience, regulatory resilience and digital competitiveness in the financial services sector

The pressure on financial institutions is mounting: volatile capital markets and geopolitical risks, rapidly changing customer demands, technological leaps and a steadily increasing regulatory burden. Many institutions are facing a situation where existing investment plans are no longer sufficient.

Chief Operating Officer (COO) faces new priorities

This is also the case for the Chief Operating Officer (COO) of a medium-sized bank, who, following an in-depth review of the strategic objectives, concludes that the planned investments must be realigned – not only to optimise costs, but above all to ensure operational resilience, regulatory compliance and digital competitiveness.

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