Article

Weathering a weak market phase: How Agentic Operations can transform natural staff turnover into a variable cost structure

NEWS 02/2026

Banks are currently facing a two-pronged challenge:: on the one hand, regulatory requirements are tying up investment budgets; on the other, there is a shortage of skilled staff across the board. Agentic Operations offers a solution that avoids drastic changes to the workforce, instead transforming natural staff turnover into a variable cost structure.
Joerg KonradJoerg Konrad
is a director at the Center of Excellence and advises clients on strategic, regulatory, and digitalization projects. He also promotes the use of AI in client solutions. Before joining msg for banking, the economist worked in various roles in risk management, digitalization, and business development at well-known major banks. Most recently, he built up the German business of Silicon Valley Bank Germany Branch as Deputy Head of Credit, Risk & Compliance.
Rainer WilkenRainer Wilken
heads the Management & Business Consulting division at msg for banking. He has extensive experience in establishing and expanding consulting business for financial services, business development, sales management, and customer service, as well as comprehensive expertise in the transformation of banking organizations. His focus is on strategic transformation and technology-driven business models.
28/07/26
26 views
7 minutes reading time
Future Banking, Strategy
Weathering a weak market phase: How Agentic Operations can transform natural staff turnover into a variable cost structure

Banks are currently facing a two-pronged challenge: on the one hand, regulatory requirements are tying up investment budgets; on the other, there is a shortage of skilled staff across the board. Anyone who, at this stage, continues to view operations – that is, all back-office activities – as a fixed cost centre is losing room for manoeuvre, particularly at a time when flexibility is essential.

Agentic Operations1 offers a solution here that does not require drastic changes to the staffing structure: it transforms natural staff turnover into a variable cost structure. This does not make the bank smaller, but more agile.

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