Joaquin Dimas

Joaquin Dimas

Total articles

4

is a CX expert who helps organizations translate customer experience from a strategic concept into tangible results. His focus is not merely on improving the customer experience at individual touchpoints, but on making it effective through the holistic orchestration of sustainable end-to-end processes, user-friendly journeys, and memorable customer experiences.
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4 results found

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  1. Talent Shortage at Regional Banks: Why Knowledge Retention Is the Decisive Factor

    Blogpost

    Talent Shortage at Regional Banks: Why Knowledge Retention Is the Decisive Factor

    Customer Experience

  2. AI governance in banking: why control determines customer trust

    Blogpost

    AI governance in banking: why control determines customer trust

    Artificial Intelligence, Customer Experience

  3. Interview with Joaquin Dimas about the art of modern customer experience

    Blogpost

    Interview with Joaquin Dimas about the art of modern customer experience

    Customer Experience

  4. A „European regulation-ready CRM“ as key success factor for modern banking in Europe

    Blogpost

    A „European regulation-ready CRM“ as key success factor for modern banking in Europe

    Customer Experience

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