Banking meets Generation Z – Executive board management for a new generation of customers

What expectations will tomorrow's customers have of their bank? How can you attract Gen Z as loyal talent for your institution? And what strategic decisions are crucial at management level right now? In part 2 of our online series “Banking.Leadership.Future”, we examine these key questions for the future and provide you with concrete ideas for practical application – well-founded, concise and consistently from a board perspective.

Future Banking

Strategy

Your speakers

Christoph Wintgen

Sabrina Vößing

Stefan Baumann

Dr. Philippe Krahnhof

Generation Z marks a turning point in banking. As the first ‘digital natives’, they demand digital excellence as a basic requirement: in an ‘instant world’, banking must be available at all times, seamlessly and across all channels. But does this technological demand mean that traditional values such as regional proximity, trust and security are losing importance?

At the same time, Generation Z is the key to meeting the challenges of demographic change. As potential employees, they are not looking for traditional administration, but entrepreneurial creativity. Their central question is: ‘What impact does my work have?’ This presents credit institutions with an existential task: How must corporate culture and working models be transformed in order to remain an attractive employer for this young, meaning-seeking generation?

Together with you, we will discuss at board level how your institution can align itself today with the customers and employees of the future. We will highlight practical immediate measures for everyday operations and analyse how Generation Z significantly influences your institution’s long-term strategy.

Your added value:

We will present concrete solutions and best practices that help banks actively shape change and prepare for upcoming challenges.

This event is part of our online series ‘Banking.Leadership.Future. ’, in which we specifically prepare bank executives for the challenges ahead, identify solutions and actively support them.

Interested in more?

In their blog post ‘Skills shortage in banking: strategies for the executive board level’, our experts analyse this current topic in detail:

to Blogpost

This event is aimed at board members of regional banks who are concerned with the issue of skills shortages and the bank of the future.

Christoph Wintgen

has been a member of the Board of Managing Directors of Kreissparkasse Düsseldorf since 2018 and has headed the bank as Chairman of the Board since 2019. He has more than 40 years of experience in savings banks and major banks, with a focus on sales, particularly in the corporate customer segment. Thanks to his many years of experience, he understands the needs of customers and contributes to the sustainable growth of Kreissparkasse Düsseldorf with practical solutions. In his private life, he is active in Düsseldorf, married, and the father of two daughters.

Sabrina Vößing

heads the Corporate Development department at Kreissparkasse Düsseldorf. She is responsible for event management, press and public relations, reputation management, cultural management, and sustainability management.

Stefan Baumann

is Executive Partner in Management Consulting at msg for banking. He has more than 20 years of experience in the banking industry, both in management positions at a major international bank and in renowned management consultancies. His focus is on providing strategic support to banks in matters of business development and optimisation.

Dr. Philippe Krahnhof

has many years of professional experience and helps shape the future viability of banks in the Strategy & Business Transformation division at msg for banking. In addition to strategic orientation, his focus is on change management. He is also a freelance lecturer at the FOM Hochschule für Oekonomie & Management.

Diese Veranstaltung findet online statt. Sie können also ganz bequem von ihrem Rechner aus teilnehmen. Für unsere Online-Veranstaltungen nutzen wir das Videokonferenz-Tool MS Teams. Mehr Informationen zur Technik finden Sie in unseren FAQs.

Do you need help?

Isabel Menrath

Events & Trainings

events-banking@msg.group +49 721 6674 1880

Registration

Price

free

Date

05.03.2026

Time

4:00 pm

Duration

1 hour

Registration deadline

05.03.2026

Seminar

Online

Good to know

If you have any questions about our event programme, please do not hesitate to contact us. Simply give us a call or send us an e-mail. We look forward to exchanging ideas with you. Isabel Menrath events-banking@msg.group +49 (0) 172 947 47 33

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Our online events usually take place with Microsoft Teams. You will receive an access link with a telephone dial-in option; it is not necessary to install the Microsoft Teams application.We would be pleased if you switch on your camera. Please check the following Microsoft Teams system requirements in good time before the start of the event and observe the following recommendations: Use a desktop PC or a notebook/laptop to participate in your online event.

Operating system Windows 7 or a more recent version Mac OS X version 10.8 or higher
Browser Google Chrome (preferred) Also suitable: Microsoft Internet Explorer 11 or higher, Microsoft Edge, Apple Safari
Internet access Ideally, access via DSL/cable with at least 256Kbit/s. Bandwidth.

Please use a headset with an integrated microphone. If participating on a notebook/laptop, we recommend using the integrated camera; if participating on a desktop PC, an external webcam is recommended. Would you like to be absolutely sure and test MS Teams in advance? No problem, simply contact events-banking@msg.group.

We reserve the right to cancel the event due to insufficient demand or number of participants. Cancellations at short notice are also possible for other important reasons for which we are not responsible, such as sudden illness of the speaker or force majeure. Participation fees already paid by you will of course be refunded. You will be informed immediately in the event of cancellation. Further liability and compensation claims arising from the cancellation or change to the event that do not relate to injury to life, limb or health are excluded, unless there is intent or gross negligence on our part. Please note that this also applies to hotel rooms and flight or train tickets booked by you.

The detailed cancellation conditions can be found in § 3 Cancellation of our event conditions.