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193 results found

Page 1 of 11

  1. AI governance in banking: why control determines customer trust

    Blogpost

    AI governance in banking: why control determines customer trust

    Artificial Intelligence, Customer Experience

  2. Our Customer Magazin NEWS 02/2026 has been published

    Blogpost

    Our Customer Magazin NEWS 02/2026 has been published

    msgforbanking

  3. The Schufa shadow database: a data protection scandal or a necessity for the credit industry?

    Blogpost

    The Schufa shadow database: a data protection scandal or a necessity for the credit industry?

    Regulatory Law, Risk Management

  4. The New Retirement Investment Account: Enormous Potential for Financial Services Providers – and Major Challenges

    Article

    The New Retirement Investment Account: Enormous Potential for Financial Services Providers – and Major Challenges

    Business Models, Future Banking, Strategy

  5. Proportionality, streamlining and simplification – what does the 9th amendment to MaRisk mean for banks?

    Article

    Proportionality, streamlining and simplification – what does the 9th amendment to MaRisk mean for banks?

    Bank Controlling, MaRisk, Risk Management

  6. The 9th amendment to MaRisk and the Lending Business

    Article

    The 9th amendment to MaRisk and the Lending Business

    Bank Controlling, MaRisk, Risk Management

  7. The smart operating model: How banks are harmonising people and machines

    Article

    The smart operating model: How banks are harmonising people and machines

    Artificial Intelligence, Business Models, Strategy

  8. CX Target Operating Model: The strategic blueprint for banks in the AI era

    Article

    CX Target Operating Model: The strategic blueprint for banks in the AI era

    Customer Experience

  9. Weathering a weak market phase: How Agentic Operations can transform natural staff turnover into a variable cost structure

    Article

    Weathering a weak market phase: How Agentic Operations can transform natural staff turnover into a variable cost structure

    Future Banking, Strategy

  10. Sovereign AI in Banking

    Article

    Sovereign AI in Banking

    Artificial Intelligence

  11. Interview: “The AFC risk analysis must no longer be an annual project”

    Article

    Interview: “The AFC risk analysis must no longer be an annual project”

    Compliance, Regulatory Law, Risk Management...

  12. Payments Radar 2026, Part 2

    Article

    Payments Radar 2026, Part 2

    Payments

  13. The DTAZV will be replaced from November 2026: What corporates (and, above all, SAP customers) need to do now

    Article

    The DTAZV will be replaced from November 2026: What corporates (and, above all, SAP customers) need to do now

    Payments

  14. Banks are digitising the visible customer journey – and missing the crucial moments

    Article

    Banks are digitising the visible customer journey – and missing the crucial moments

    Customer Experience

  15. Sustainability-adjusted pricing is becoming state of the art in mortgage lending

    Article

    Sustainability-adjusted pricing is becoming state of the art in mortgage lending

    Pricing, Sustainable Finance

  16. Pricing and Price Sensitivity: Approaches to Margin Optimisation

    Article

    Pricing and Price Sensitivity: Approaches to Margin Optimisation

    Pricing

  17. Portfolio management with agile projects

    Article

    Portfolio management with agile projects

    Process Excellence

  18. Quantum Key Distribution in Banking – New Security Standard or Niche Solution?

    Blogpost

    Quantum Key Distribution in Banking – New Security Standard or Niche Solution?

    Digitisation, Payments, Process Excellence...

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