Customer magazine NEWS 02/2026

Summer holidays, summer of the century, silly season, summer of reforms … Dear readers, Summer is far more than just the warmest time of year. It is a collective place of longing, a projection screen for wishes, hopes and expectations. Summer stands as much for holidays and light-heartedness as for energy and activity – but also for paralysing heat and standstill. As is so often the case, it all depends on the situation and the point of view. The point of view in the summer edition of our customer magazine NEWS is clear: the pace in our core topics remains high even in summer, and financial institutions must grapple with numerous new developments and adjustments. In our NEWS, we keep you informed – as always, competently, thoroughly and with a practical focus. We examine the new Altersvorsorgedepot (AVD – retirement savings custody account) and highlight the key implications for banks. In our MaRisk Special, we give you a comprehensive overview of the amendment and an in-depth look at the adjustments in the area of lending business. In an interview, our experts explain why the AMLR (Anti-Money Laundering Regulation) is fundamentally changing the logic of risk analysis, and in the Payments Radar 2026 we focus on the developments currently shaping European payments. Read on to find out how the question of sovereign AI infrastructure in banks can now be answered with German or European providers, how banks can bring people and machines into harmony with an intelligent operating model, what it means for corporates when DTAZV is replaced from November 2026, how banks can use Agentic Operations to transform natural attrition into a variable cost structure, and much more. I wish you a wonderful summer and stimulating reading. Dr Frank Schlottmann | Chairman of the Management Board

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  1. Our Customer Magazin NEWS 02/2026 has been published

    Blogpost

    Our Customer Magazin NEWS 02/2026 has been published

  2. The New Retirement Investment Account: Enormous Potential for Financial Services Providers – and Major Challenges

    Article

    The New Retirement Investment Account: Enormous Potential for Financial Services Providers – and Major Challenges

  3. Proportionality, streamlining and simplification – what does the 9th amendment to MaRisk mean for banks?

    Article

    Proportionality, streamlining and simplification – what does the 9th amendment to MaRisk mean for banks?

  4. The 9th amendment to MaRisk and the Lending Business

    Article

    The 9th amendment to MaRisk and the Lending Business

  5. The smart operating model: How banks are harmonising people and machines

    Article

    The smart operating model: How banks are harmonising people and machines

  6. CX Target Operating Model: The strategic blueprint for banks in the AI era

    Article

    CX Target Operating Model: The strategic blueprint for banks in the AI era

  7. Weathering a weak market phase: How Agentic Operations can transform natural staff turnover into a variable cost structure

    Article

    Weathering a weak market phase: How Agentic Operations can transform natural staff turnover into a variable cost structure

  8. Sovereign AI in Banking

    Article

    Sovereign AI in Banking

  9. Interview: “The AFC risk analysis must no longer be an annual project”

    Article

    Interview: “The AFC risk analysis must no longer be an annual project”

  10. Payments Radar 2026, Part 2

    Article

    Payments Radar 2026, Part 2

  11. The DTAZV will be replaced from November 2026: What corporates (and, above all, SAP customers) need to do now

    Article

    The DTAZV will be replaced from November 2026: What corporates (and, above all, SAP customers) need to do now

  12. Banks are digitising the visible customer journey – and missing the crucial moments

    Article

    Banks are digitising the visible customer journey – and missing the crucial moments

  13. Sustainability-adjusted pricing is becoming state of the art in mortgage lending

    Article

    Sustainability-adjusted pricing is becoming state of the art in mortgage lending

  14. Pricing and Price Sensitivity: Approaches to Margin Optimisation

    Article

    Pricing and Price Sensitivity: Approaches to Margin Optimisation

  15. Portfolio management with agile projects

    Article

    Portfolio management with agile projects

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